Refund Policy
This policy applies to subscription services and data packages obtained through the VPNHV user panel. Before submitting a refund request, review the eligibility rules, verification requirements, and payment-channel procedures below. Refund requests are handled through tickets, and decisions are based on the order status, usage records, payment records, and Terms of Service.
Refund Window and Eligibility
You may request a full refund for any reason within 60 days of your first payment. The refund window begins when the first payment is completed and a valid order is created. Requests submitted within the window may enter the full-refund process once the order and payment records can be verified.
The first payment means the first valid payment completed on the same account. Renewals of a monthly subscription, plan upgrades, additional data-package purchases, and orders that have already received a refund are not automatically covered by the first-payment guarantee. For duplicate charges, orders that were not activated correctly, or other clear order issues, you may still submit a ticket for review.
Monthly subscription data resets each month on the activation date. If you upgrade during a billing period, the price difference is prorated against the remaining days. Upgrade-related requests are reviewed against the original order, upgrade record, and remaining service status to prevent the same service from being refunded twice.
Cases Not Covered or Requiring Further Verification
Requests submitted after the refund window are not eligible for a full, no-questions-asked refund under the first-payment guarantee. A refund request may also be declined if the account has violated the Terms of Service, disrupted route operations, resold an account or subscription, or attempted to evade data limits. If the account has been restricted for a violation, the related records must be verified first.
Requests involving data usage beyond the included allowance, exhausted data packages, or clearly abnormal usage shown in system records are not processed automatically. VPNHV will review the order type, data used, and account activity before deciding whether a refund applies. If you dispute a charge through a payment channel and also submit an on-site refund request, the payment status must be confirmed first to prevent duplicate processing.
Requests cannot be verified when payment details were entered incorrectly, the order information cannot be confirmed, or necessary transaction details are not provided. Processing will be paused until the information is sufficient to match the original order.
Application Process and Required Information
Refund requests must be submitted through the ticket center in the user panel. Include your username, relevant order, payment channel, transaction ID, and reason for the refund. No proof of a service fault is required for a no-questions-asked refund, but the order and payment ownership must still be verified.
After submitting a request, keep the original order intact, do not create duplicate requests, and do not delete payment records that may help with verification. If the ticket lacks required information, support staff will request additional details there. After review, the ticket will state whether the request qualifies under this policy and which payment method will be used for the refund.
VPNHV registration requires no email address; a username and password are sufficient. Refund verification therefore relies mainly on the username, order details, and payment records. Applicants should keep their login information secure. If they cannot access the original account, they must provide transaction details sufficient to confirm ownership of the order.
Refund Methods and Processing Times
Refunds are generally returned to the original payment channel. They are not converted to another payment method or replaced with new subscription credit. Alipay payments are returned through Alipay, and WeChat Pay payments are returned through WeChat Pay. Once a refund is approved, VPNHV initiates the return; the actual posting time depends on the payment channel’s processing status.
If the payment channel shows that a refund has been initiated but the funds have not yet appeared, first check the refund status in the original payment record. If the status remains unchanged for an extended period, add the transaction ID and relevant page records to the original ticket so support can continue the review. If the payment channel rejects the original-route refund or the transaction status is abnormal, the ticket will explain the available next steps.
When an order includes payments through different channels, each refund is handled separately through its corresponding original transaction. VPNHV will not convert an Alipay or WeChat Pay payment into a USDT refund, nor convert a USDT payment into an Alipay or WeChat Pay refund.
USDT and Other Special Cases
USDT payments require verification of the original transaction hash, the network used, and the wallet address that can receive the refund. Blockchain transfers cannot be reversed once completed. Enter the network and address accurately in the ticket and check them again before confirmation. The applicant bears the relevant risk for an on-chain transfer caused by an incorrect address or network.
Because USDT does not support the same original-route refund mechanism as Alipay or WeChat Pay, approved refunds are processed using the verified network and wallet address recorded in the ticket. On-chain confirmation speed depends on the relevant network, and VPNHV does not guarantee a fixed arrival time. If you need to change the receiving address during the application, submit the request through the original ticket and complete re-verification before the refund is sent.
For duplicate payment records, orders that were never created, or discrepancies between the payment status and the user panel, submit a ticket with verifiable transaction details. Refund decisions are based on this policy, the Terms of Service, and the actual status reported by the payment channel.